Manufacturers protect distributor pricing. It's standard across the industry, just like how Home Depot's website makes you add items to cart. But here's what makes us different: we encourage you to submit 3-5 options per category so you can compare pricing before committing. Big-box stores rush you into purchases and we help you make the right decision.

Absolutely! That's exactly how our process works best. Found 5 tile patterns you love? Submit all of them. We'll send detailed pricing for each so you can compare and choose what fits your style and budget. Most customers submit 3-5 options per category. Our 'Request A Quote' form walks you through the process easily and if you still have questions, we're here to help. A real human in the states ;)

At this time, we don't provide samples, but we offer a Puff Essentials Discovery Kit, perfect for those wanting to explore a selection of our curated products.

Certainly! Contact our remodeling project consultants for personalized assistance in choosing the products that complement your space and budget and preferences.

Perfect - upload it! We'll review it and show you what we can do. Many customers come to us with quotes from Studio 41, Floor & Decor, Home Depot, or online retailers in order to find an alternative to the mega corporate model and are pleasantly surprised by our pricing. We're happy to provide comparison quotes.

That's completely normal and expected. Review your pricing, think it over, adjust your selections, and request another quote if needed. We're here to help you make the best decision for your project - not rush you into a purchase.

Most quotes are sent within 24 hours (or 1 business day), often much sooner. Complex projects (like full kitchen cabinets with custom configurations) might take 3 business days to ensure accuracy. We'll always give you a realistic timeline when you submit your request.

Yes! Just like all other large distributors, we're direct to vendor. We coordinate with our vendor partners to ship products anywhere in the United States. Shipping costs vary by product type and destination so we'll include all shipping details in your quote.

Absolutely. We can connect you with resources to measure accurately. For flooring and tile, we'll help you calculate square footage. For cabinets, we can guide you through the measurement process. Just let us know you need help when you submit your quote request.

We process payments through our invoicing system, which accepts all major credit cards, debit cards, and ACH bank transfers. You'll receive a secure payment link once you approve your quote.

Yes - we're direct to vendor with the exact same manufacturers and product lines. MSI, Daltile, Shaw, Ruvati, Top Knobs, Savoy House, and many others distribute through both big-box retailers AND just a hand full of independent distributors like us. The products are identical; the difference is where your dollars go and the level of expertise and service you receive.