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Once you've selected your products, we prepare a custom quote that includes product pricing, freight, and taxes. After you approve and submit payment, we place the order directly with the manufacturer on your behalf and coordinate delivery.

Unlike multi-billion-dollar corporations with massive real-time inventory systems, we intentionally operate as a small, ethical, woman- and Black-owned distribution company focused on relationships, not automation.

Choosing to move your dollars through a business like ours means opting into a more personal, transparent, and values-driven experience.

It’s a different way of buying — and one you can feel good about every time you use the spaces in your home.

Yes! Many of our vendors supply the same manufacturers used by large national retailers. The difference is your dollars stay in real communities instead of funding shareholder profits and political lobbying.

Shipping times vary by product and brand, but most orders ship within 1–3 weeks. You'll receive full timing details with your quote and tracking information after your invoice is paid.

We partner directly with manufacturers and ship from their regional warehouses to get you the best availability and pricing.

Yes! We specialize in curated kitchen and bathroom bundles, guiding you through every selection so your project stays cohesive, functional, and stress-free.

No — most of our brands sell exclusively through authorized distributors like us. We handle pricing, ordering, shipping coordination, and support so your experience stays simple.

You'll always communicate directly with our team here at Emerald Fern Finishes — never a call center, chatbot, or vendor maze.

Returns and exchanges vary by manufacturer, but we advocate for you throughout the process. If there's a defect, damage, or ordering error on our part, we make it right. For change-of-mind returns, we'll help you understand the manufacturer's policy before you order so there are no surprises.