Help Center

Shipping

We price delivery the way we build: straight and honest. Freight is set by the brand that ships each item, and the exact amount is shown at checkout before you pay — no post-order surprises, no padded markups, and never a hidden fuel, liftgate, or residential fee. Because items ship from different brands, a multi-brand order may arrive in more than one delivery, each with its own timeline.

Rose Hill Cabinets Delivery

Cabinets ship FREE within 100 miles of each of our five hubs: Chicago, IL · Columbus, OH · Charlotte, NC · Washington, DC · St. Louis, MO.

Prefer to pick up? Trade pickup — cabinets and samples — is available free at our Chicago-area distribution warehouse: 207 Lake St, Unit C, Lake Villa, IL. Pickup is scheduled with your order confirmation. Pickup availability in other hub cities is confirmed at quote.

Outside these zones? We'll quote your cabinet freight when you order — a real number, not a padded price. Cabinets are heavy, and we'd rather be honest about that than hide freight in the sticker. Here's the straight math: outside our hubs, our fully-assembled cabinets land roughly apples-to-apples with competitors' flat-pack prices once their delivery is factored in — and you still skip the assembly labor. Inside our hub zones, it's not close.

Delivery Times

• Order confirmation: immediate email
• Dispatch: 1–3 business days (most orders ship same or next day)
• In transit: 3–7 business days parcel · 5–10 business days freight · 3–5 business days RHC cabinets
• Lead times vary by brand — each item ships from its maker, so a multi-brand order can arrive in stages.
• Track your order: you'll get tracking by email the moment each item dispatches; multi-brand orders may send more than one tracking number.

If anything's delayed on our end, we'll email you directly — not leave you wondering.

Order Changes & Cancellations

• Before dispatch: change or cancel anytime — email or call us.
• After dispatch: the order is in the carrier's hands — see Returns.

Freight Delivery — What to Expect

Freight items are delivered by an LTL carrier (a large box truck). Here's what to know:

Need inside delivery, liftgate service, or white-glove installation? Contact us before ordering and we'll quote it — we don't hide these fees in your cart total.

Returns

Return terms are set by the brand that makes each product, so windows and restocking can vary by item — the specifics are on each product page, and we'll confirm them for you before you buy or return. Across every brand, our promise is the same: if it arrived damaged or defective, or we shipped the wrong thing, we make it right at our cost.

The Basics

• Return windows and restocking vary by brand (commonly 30 days; some differ) — check the product page or ask us before you buy.
• Item must be unused, in original packaging, with all included components.
• Return shipping is paid by the customer, except in the cases below.

How to Start a Return

Email hello@emeraldfernfinishes.com with: your order number, the item(s) you're returning, the reason (helps us improve), and photos if damaged or defective. We'll reply within 1 business day with instructions and, when applicable, a prepaid label. Don't ship items back without contacting us first — returns without an RMA number may be refused or delayed.

Refunds

• Processed to your original payment method within 3–5 business days after we receive and inspect the return
• Most banks show the refund within 5–10 business days after processing
• Original shipping charges are non-refundable except in the "we pay" cases above

Non-Returnable Items

• Custom-order cabinets or custom-configured Rose Hill orders
• Cut-to-size items (custom countertops, cut tile lots, custom-size vent hoods)
• Installed items — anything mounted, wired, or plumbed in
• Clearance / final-sale items clearly marked as such
• Gift cards

Not sure whether your item is returnable? Email before ordering — we'd rather answer questions upfront than have you stuck with something that doesn't work.

Exchanges

Prefer an exchange? Just tell us in your return email. We'll process the return as a refund and place the new order — faster and cleaner than a formal exchange.

Warranty Claims

Manufacturer warranties are separate from our return policy. Most products carry a limited lifetime warranty from the manufacturer. If you have a warranty issue after the 30-day window, we'll help you file the claim directly — we've been in the industry long enough to know which manufacturer reps actually pick up the phone.

Frequently Asked Questions

The questions we actually get, answered the way we actually answer them.