Shipping, Returns & Warranties

Delivery

Homeowner Rose Hill Cabinets orders are delivered free within 100 miles of our five hubs. Beyond that area, we provide a freight quote before payment. Assembly is included.

Changes & returns

We confirm every cabinet order by email before release for assembly, normally within one business day of purchase. Changes and cancellations are free until release. Once released, fully assembled cabinets are built to your list and are final sale, including stock sizes. Unassembled trim, fillers, panels and moldings may be returned within 30 days of delivery if unopened and in original packaging, with written RMA approval, a 25% restocking fee and customer-paid return freight.

Damage & warranty

Report damage or shortages in writing with photos within 48 hours of delivery or pickup. We replace or credit affected items at our cost. Refunds are issued within five business days after the approved return is received and inspected, or after damage photos are reviewed. Read the five-year limited cabinet warranty.

Studio White Oak

Studio White Oak is a limited, while-supplies-last finish. All Studio White Oak orders are final sale, except damage or defects, which we always make right. Expect natural color and grain variation; an exact match between pieces isn't guaranteed. Availability is confirmed at order time.

Shipping

Larger hoods ship by LTL freight with curbside residential delivery. Inspect box count and condition and note damage on the bill of lading at delivery. Contact us for a freight quote before payment.

Returns & damage

Rose Hill Cabinets range hoods are made to order and are final sale except for defects. Accessories are non-returnable. Orders cannot be cancelled after shipment. Return shipping is at the customer's expense when applicable. Inspect within five days of delivery and report freight or concealed damage and file the carrier claim within five days; report missing items within five business days. Contact EFF for assistance. Damaged, defective, or our mistake — we fix it at our cost.

Warranty

Three-year craftsmanship warranty from delivery covers construction, materials, veneer, finish, metal laminate and sizing. Excludes post-installation damage, self-applied finishes, natural wood variation and heat bubbling.

Shipping

Delivery depends on availability. Special orders require at least 10 working days; direct shipments or non-warehouse delivery may carry additional freight and handling charges. Contact us for the delivery terms of your order.

Returns & damage

Stock items only, within 30 days of invoice, with prior authorization and a 25% restocking fee. Field tile must be in full cartons (four-carton minimum, same shade and caliber); trim and mosaic may be returned by the piece. Special orders, close-outs, cut-sheet goods, mixed shades, installation products and non-resalable packaging are non-returnable. Inspect and report damage or shortages in writing within 30 days of receipt and before installation; no claims for installed material.

Warranty

Product warranties are provided by the manufacturer for the selected line. Natural tile and stone variation in color, pattern, shade and size is expected. Ask us for the manufacturer's warranty for your collection.

Shipping

Shipping and freight for your order will be confirmed with you before payment; please contact us for a quote.

Returns & damage

An RMA is required for returns of goods purchased within the last 30 days, with a valid purchase order. A 25% restocking and handling charge applies. Special and non-stock items cannot be cancelled or returned. Refuse delivery if packaging is obviously damaged and notify the carrier. Report visible damage, errors or shortages within 72 hours; concealed damage within 30 days.

Warranty

One-year limited warranty from purchase from a distributor for defects in materials or workmanship under normal residential use. Quartz stone tops carry a separate manufacturer's warranty. Clearance and closeout, non-residential use, misuse, improper installation and acts of nature are excluded. The remedy may be repair, replacement or credit at James Martin Vanities' discretion, not exceeding the purchase price; installation, labor and incidental/consequential damages are excluded.

Shipping

Shipping method and freight cost are confirmed for your order before payment.

Returns & damage

First-quality merchandise may be returned with authorization if in original packaging and resalable condition; notify us within 30 days of receipt. A 25% restocking fee applies to change-of-mind returns. REVELATION fabric-option items are custom and cannot be cancelled or returned. Report shipping damage within five days of receipt and quality or defect issues within 30 days.

Warranty

Quality or defect claims within 30 days of receipt may be resolved by credit, replacement or exchange. Modification voids warranty coverage. Ask us for the separate warranty on outdoor products.

Shipping

Orders ship by LTL truck. Typical transit is two to seven business days after processing and production; timing varies by product and destination. Freight is confirmed before payment. Inspect and keep the packaging, and report delivery damage within 48 hours of receipt.

Returns

Returns and cancellations are handled case by case until the terms for your item are confirmed. Contact us before purchasing for written terms.

Warranty

Limited Lifetime warranty for the bathtub shell, frame, motors, pumps, fixtures, electronic controls, faucet, drain and overflow under normal residential use. The Thermostatic Control Valve is covered for one year. Coverage is for the original customer at the installation address and is non-transferable. Exclusions include finish wear, used/display units, unauthorized modification or repair, misuse, chemical corrosion, relocation, labor and property water damage. Door/seal covered if alignment correct and not affected by bather's weight. Non-Ella faucets are excluded. Free replacement parts within contiguous U.S. & Canada on verified defects. Contact us with photos and a description of the defect.

Shipping

Freight depends on the selected product and destination. Contact us for the delivery cost before payment.

Returns & damage

Stocked materials may be returned within 30 days in full cartons, subject to inspection and a 25% restocking fee. Special and hold orders require a 35% non-refundable deposit and cannot be cancelled or returned. Inspect before installation; visible issues must be raised before material is installed.

Warranty

Q Premium quartz carries a residential Limited Lifetime warranty for manufacturing defects; register within 30 days. MSI may repair or replace at its discretion. Warranties for tile, LVP, hardwood and other stone depend on the selected line; ask us for the exact product's terms. Report warranty defects in writing within 30 days of discovery.

Shipping

Freight, handling and insurance depend on the order. Contact us for a shipping quote before payment.

Returns & damage

Returns require written approval; unauthorized returns are refused. A restocking charge may apply, and we will confirm it before authorizing a return. Inspect on receipt and give written notice of shortages or nonconformity within 10 business days. Inspect for visible defects before installation.

Warranty

Standard tile carries a one-year manufacturing-defect warranty. Natural stone coverage and exclusions vary by product; some slabs and ONE Quartz have separate terms. Report defects in writing within 30 days of discovery. The manufacturer may repair, replace or refund at its discretion.

Shipping

The EFF shipping offer for Ruvati is $149, with free freight on orders over $4,999. Confirm the applicable order total and shipping terms with us before payment.

Returns & damage

An RMA is required within 30 days of delivery; approved returns incur a 25% restocking fee. If a return label is issued, return within 14 days. Installed, used, refurbished or late items are non-returnable. Customer pays return freight unless the error is Ruvati's; restocking and shipping charges are waived for a defective exchange. Report damage or missing items within 30 days of receipt.

Warranty

Sinks and tubs: Limited Lifetime. Faucets: five years. Accessories: one year. Coverage is for the original residential purchaser against manufacturing defects; an RMA is required. Excludes shipping/physical damage, wear and improper installation. Shipping damage is handled separately under the EFF promise.

Shipping

Small-parcel, LTL and residential service charges depend on the order; we will confirm shipping before payment. LTL and accessorial fees may include liftgate, residential and appointment charges, even on free-ship orders. Contact us to confirm the services and freight for your order.

Returns

An RMA is required for returns within 60 days of invoice in original packaging. A 20% restocking fee applies and is waived for a verified quality issue or supplier error.

Warranty

Decorative hardware is covered for replacement while the original purchaser owns it, including finish tarnish, corrosion, rust or chipping. Functional hardware carries lifetime replacement coverage. Labor is excluded.

Shipping

Freight depends on the product and destination; contact us before payment for the delivery cost. Orders under $100 incur a $20 service charge.

Returns & damage

Request an RMA within 30 days of shipment. Approved returns must be resalable in original packaging and carry a handling charge from a $20 minimum up to 20% of the price, waived on verified defects. Special-order, non-stock, obsolete and made-to-measure items cannot be returned. Note carrier damage at delivery; report shortages within 10 days of shipment.

Warranty

One year from shipment for materials and workmanship. Selected Own House Assortment products carry five years in qualifying residential or hospitality use. Remedies are credit, replacement or repair at the manufacturer's discretion; labor is excluded.

Shipping

In-stock orders typically process within 24–48 hours. Delivery timing and freight depend on destination and will be confirmed for your order.

Returns & damage

Request an RMA within 30 days. Approved returns carry a 20% restocking fee and customer-paid return freight. Custom orders, opened or damaged cartons, moldings, trim, stair parts, tools and adhesives cannot be returned. Inspect all boxes on delivery; report damage in writing with photos within 21 days. Confirm the correct product before installation.

Warranty

Structural and finish coverage varies by flooring collection. Ask us for the current manufacturer's written warranty for your exact product before purchasing. Moisture damage, sun damage, improper installation and natural variation are excluded under the filed terms.

Shipping

Freight is confirmed for your order before payment.

Returns & damage

Return authorization (RGA) is required; unauthorized items cannot be returned. For an approved change-of-mind return, the item must be defect-free in original packaging and within one year; a 25% restocking or 20% non-compliance fee may apply. Note transit damage at receipt and contact us promptly for an RGA.

Warranty

Fixtures carry a one-year manufacturing-defect warranty from sale. Ceiling fans carry limited lifetime coverage for the motor and one year on other parts. Repair or replacement is at Savoy House's discretion; labor, carrier damage, improper installation, finishes after installation and bulbs are excluded. Submit claims through Emerald Fern Finishes with proof of purchase.

Shipping

Freight terms for this brand are confirmed case by case. Contact us before purchasing for a written shipping quote.

Returns

Change-of-mind returns are handled case by case until the vendor's terms are confirmed. Contact us before purchasing for written terms.

Damage & warranty

Note transit damage on delivery or pickup paperwork at receipt. Manufacturing defects are covered by a one-year limited warranty from purchase; submit warranty claims in writing within 30 days of discovering a defect. Natural stone variation is expected and is not a defect.

Shipping

Wolf delivers on the acknowledged date on its scheduled delivery trucks; small items (fillers, valances, parts, hardware) may ship UPS/common carrier. Contact us for a freight quote before payment.

Returns

Authorization required; original packaging, re-salable. Approved returns: 20% restocking within 30 days of purchase; 35% at 31–60 days; over 60 days not approved. Non-stock orders non-cancelable/non-returnable. Delivery cancellation (material not accepted after shipment) = 20% restocking. Drilled/installed/altered material not accepted. Carstin (cultured-marble vanity tops): RMA/credit after inspection.

Delivery damage

Concealed damage — material in original carton; request return within 30 days of delivery (after 30 days not honored). Direct shipments — note on carrier's BOL at delivery, file with carrier. Contact EFF for help with your claim. Damaged, defective, or our mistake — we fix it at our cost.

Warranty

Wolf Classic cabinets: Residential Limited Lifetime. Wolf Signature cabinets: Five-Year Limited. Wolf Endeavor cabinets: Limited One-Year. Wolf Artisan cabinets: Limited Lifetime. Vanity Tops: five-year limited residential warranty. Confirm the applicable line and written exclusions with us before purchase.

Shipping & damage

Orders ship LTL freight with liftgate and delivery-appointment options. The exact freight cost is confirmed before payment. Concealed damage — original carton, request within 30 days of delivery. Direct shipments — note on carrier's BOL at delivery.

Returns

Follows Wolf Kitchen & Bath return policy — authorization required, original packaging/re-salable; 20% restocking within 30 days, 35% at 31–60 days, none after 60 days; non-stock non-returnable.

Warranty

The warranty term for NorthPoint has not yet been confirmed. Contact us for the written product warranty. Defective items are covered by our commitment to make things right at our cost.

Shipping & returns

Shipping, damage-claim and change-of-mind return terms are handled case by case until confirmed with the vendor. Contact us before purchasing for written terms. Note any visible shipping damage on the delivery paperwork and contact us promptly.

Warranty

One year from purchase for the original owner at the original installation location, covering manufacturing defects. Excludes moving or installation damage, labor, abrasive or solvent cleaners, abuse, scratches, misuse, neglect and faulty installation. Contact us with photos and a description of the defect.

Shipping

No P.O. boxes. Truck freight is delivered curbside or at the driveway; the carrier schedules a two-to-four-hour appointment window. Freight charges are confirmed before payment.

Returns & damage

RGA required. Ship approved returns within seven days using tracked and insured service (not USPS); customer pays return freight and restocking and freight charges apply. Special, clearance, assembled, installed or used items, bulbs, parts, shades and large orders (six or more of an item or over $1,000) are non-returnable. Refusing an undamaged delivery incurs a 50% restocking fee. Report small-parcel damage within seven days; note all freight damage on the delivery receipt at signing.

Warranty

The manufacturer's warranty terms are being confirmed. Contact us for the written terms of the selected item. Defects remain covered by our commitment to make things right at our cost.