Rose Hill Cabinets · Emerald Fern Finishes

Trade Account Terms

The terms every Rose Hill trade account agrees to — written in plain language, because contractors have better things to do than decode fine print. Questions about any of it? Ask us — a real person answers.

1. Eligibility & Verification

Trade accounts are available to businesses with a valid EIN — contractors, remodelers, kitchen & bath pros, designers, builders, flippers, and property managers. Every application is verified before approval, and trade pricing begins only upon written approval from Rose Hill Cabinets / Emerald Fern Finishes. We verify because it protects you: verified accounts are how trade pricing stays trade-only.

2. Confidential Pricing

Your trade price book, multiplier, and spec book are confidential business information. By holding a trade account, you agree not to publish, share, screenshot, or redistribute trade pricing — including to clients, on social media, or with other businesses. Client-facing quotes should show your numbers, not ours; our quote formats are designed to protect your margin the same way. Accounts that leak trade pricing may be suspended or closed.

3. Ordering & Payment

  • Trade orders are prepaid. This is not a credit account — we say that upfront because surprises kill trust.
  • Orders are confirmed in writing. Nothing goes to production until you approve your final cabinet list in writing — measurements, finishes, quantities, everything.
  • Prices exclude applicable taxes. Tax-exempt accounts must provide a valid resale certificate before tax-exempt processing.

Ordering & written approval

Trade orders are prepaid. We confirm every cabinet order by email before release for assembly, normally within one business day of purchase. Review and approve your cabinet list, measurements, finishes, quantities, and delivery details before release.

Delivery & confidential pricing

The homeowner offer is free RHC delivery within 100 miles of Chicago, Columbus, Charlotte, Washington DC, and St. Louis, with no minimum. Trade-account delivery uses separate pricing, provided in your account approval email and written order quote. Do not assume the homeowner delivery offer applies to a trade-priced order. Trade delivery pricing is confidential and must not be published or shared.

Outside the hub areas, request your freight quote before payment. We reply within one business day with a written quote and a draft-order invoice including freight. Accept the freight cost before paying. Pickup is arranged in advance; see your account approval and order confirmation for the applicable terms.

Rose Hill cabinet orders, changes & returns

Before release for assembly

Orders can be changed or cancelled at no charge until we release them for assembly. We confirm every cabinet order by email before release, normally within one business day of purchase. Check the sizes, quantities, finishes, appliance openings, and delivery information in your confirmation.

After release for assembly

Assembled Rose Hill cabinets are built to order and are final sale once released for assembly. This applies to all cabinet orders, including stock sizes. Once released, cabinet orders cannot be cancelled, changed, or returned. Damage and shortage claims are handled separately.

Unassembled trim, fillers, panels & moldings

These items may be returned within 30 days of delivery if unopened and in their original packaging, with written return merchandise authorization (RMA). A 25% restocking fee applies, and the customer pays return freight. Email your order number and the items you wish to return to hello@emeraldfernfinishes.com. Do not ship anything back until you receive written approval and return instructions.

Refund timing

Refunds are issued within 5 business days after the return is received and inspected, or after damage photos are reviewed. Your payment provider may take additional time to display the refund.

Damaged or short Rose Hill items

Inspect your order when it arrives or when you pick it up. Report damage or shortages in writing with photos within 48 hours of delivery or pickup to hello@emeraldfernfinishes.com. Include your order number, affected items, photos of the products and packaging, and delivery paperwork where available.

We replace or credit damaged or short items at our cost. Keep the affected items and packaging while the claim is reviewed. Damage and shortage claims are separate from final-sale and change-of-mind return rules.

Received an incorrect item? Contact us with your order number and photos so we can correct the order.

Read the five-year limited Rose Hill warranty.

7. Pro Sample Kit

The Pro Sample Kit is available to approved accounts, and its full cost is credited on your first kitchen order. One kit credit per account.

8. Account Standing

We reserve the right to suspend or close trade accounts for violation of these terms — including confidentiality breaches, payment disputes made in bad faith, or misrepresentation on the application. We've never wanted to use this section, and we'd like to keep it that way.

9. Updates to These Terms

We may update these terms as the program grows; the current version always lives at this page, with the date below. Continued ordering after an update constitutes acceptance. Material changes will be announced to active accounts by email.

The short version: verified accounts, prepaid orders, confidential pricing, written approval before production, 48-hour damage claims, and a real human when anything goes sideways. That's the whole deal.

Last updated: September 2026 · Rose Hill Cabinets & Emerald Fern Finishes · 641 Barron Blvd, Grayslake, IL · hello@emeraldfernfinishes.com · (312) 566-8358